How CargoNova handles your data

Account and contact information you provide, such as name, work email, phone number, company name and role, when you request a demo, sign up, or contact us.

Business data you or your organization upload to the platform in the course of freight forwarding operations, such as inquiries, quotations, bookings, shipping documents (B/L, invoices, packing lists) and customs data.

Technical information collected automatically, including IP address, device and browser type, language, referring pages, and interactions with the site (via cookies and similar technologies).

To deliver, operate, secure and improve the CargoNova platform and website.

To run AI agents on your instructions — quoting, booking, document extraction, customs drafting, settlement and analytics.

To communicate with you about demos, onboarding, product updates, service notices and support requests.

To meet legal, tax, accounting and regulatory obligations.

We process personal data based on your consent, the performance of a contract with you or your organization, our legitimate interests in operating and improving CargoNova, and compliance with applicable laws.

You may withdraw consent at any time by contacting us. Withdrawing consent does not affect the lawfulness of processing prior to withdrawal.

We do not sell your personal data. We share information only with: (a) service providers who host, monitor and support the platform under confidentiality obligations; (b) carriers, customs authorities and partners strictly to execute the transport instructions you initiate; and (c) authorities when required by law.

Cross-border data transfers are performed with appropriate safeguards consistent with applicable data protection laws.

CargoNova is built on a cloud-native architecture with encryption in transit (TLS) and encryption at rest, role-based access control, audit logging and least-privilege operations.

No system is 100% secure. We continuously monitor, patch and test the platform, and we notify affected customers of material incidents as required by law.

We retain personal and business data only as long as necessary for the purposes described above, to provide the service, and to comply with legal, tax and accounting obligations. When data is no longer needed, we delete or anonymize it.

Subject to applicable law, you may request access to, correction of, deletion of, or restriction of your personal data, and object to certain processing. To exercise these rights, contact us using the details below.

We use strictly necessary cookies to operate the site and optional analytics cookies to understand usage. You can manage preferences through the cookie banner or your browser settings.

We may update this Privacy Policy from time to time. Material changes will be highlighted on this page with a revised effective date.